Privacy Policy
1. Introduction
Apex Plumbing Services (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services and website (https://www.apexplumbingservices.com.au/). By using our services or website, you agree to the collection and use of information by this Privacy Policy.
2. Information We Collect
We collect both personal and non-personal information to provide and improve our services. The types of information we may collect include:
- Personal Information: This includes information such as your name, phone number, email address, billing and shipping address, payment details, and other details necessary for us to deliver our plumbing services.
- Non-Personal Information: This includes data such as your IP address, browser type, operating system, and website usage data.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to help improve the website’s performance and functionality. You can adjust your browser settings to refuse cookies, but this may affect certain features of the website.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our plumbing services.
- Processing payments and handling bookings and orders.
- Responding to customer service requests.
- Sending transactional and promotional emails (with your consent).
- Analysing website usage to improve user experience.
- Complying with legal obligations and protecting our business rights.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:
- Service Providers: We may share information with third-party service providers who assist with our business operations, such as payment processing, customer support, or marketing. These service providers are required to keep your information confidential and only use it to perform tasks on our behalf.
- Legal Compliance: We may disclose your information when required by law or to comply with legal obligations, court orders, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. Data Security
We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Access and Control Over Your Information
You have the right to access, correct, or delete your personal information held by us. If you would like to review, update, or request the deletion of your data, please contact us using the details below.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.
9. International Transfers
As we are based in Australia, your personal information may be stored and processed within Australia or other countries where our service providers are located. By using our services, you consent to the transfer of your data outside of your country of residence.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the new Privacy Policy on this page, and the date of the update will be indicated at the top of the page. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.